1. General information
Faxury.dk is an online website operated and owned by FAXURY APS, VAT number. 41794747
Nørrebrogade 61, st., 2200 Copenhagen N
The following terms and conditions apply at FAXURY APS. Please read these terms and conditions carefully before placing your order.
2. Ordering, changes & Cancellations
www.faxury.com is open 24 hours a day, and consequently, you can shop almost any time. However, the shop may be closed down due to maintenance. You can only make purchases when the shop is open and accesible.
In order to shop at www.faxury.com you must be at least 18 years of age and possess a valid payment card accepted by us. If you have not yet attained the age of 18, you can still purchase items if you have obtained the consent of your guardian or in another manner have a legal right to make the purchase. You are responsible for providing correct information to Faxury.
You select the items you want to buy and add them to the “shopping basket”. Up until the time of order is made you may change the contents of the shopping basket and you can continuously check the contents of the basket and the price of the products. Any additional payments for e.g. shipping will not be calculated until immediately before you are ready to pay.
Once you are ready to order, you click “go to cart/basket” where you enter your name, address, email, telephone number, select type of delivery, and enter your payment information.
You may change the contents of your cart/basket right up until the time to confirm your purchase. The purchase is confirmed by clicking the button “Pay now”. Your order is subsequently approved and order confirmation will be sent to your via email.
The amount is not charged from the payment card until the order leaves our warehouse.
Please note that subsequently it is not possible to cancel or change placed orders. We reserve the right to price- and printing errors on the website and reserve the right to cancel the order if there is a significant and/or obvious error.
2.1 Receipt of order and order confirmation
Once you have placed an order with us, you will receive a receipt via email confirming the receipt of your order. A binding purchase agreement is entered into, when you have received an order confirmation from us.
3. Prices and payment
The stated prices are final prices (totals) and include any applicable delivery charges and value added tax (VAT) at the applicable statutory rate.
Delivery charges and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process. Delivery costs may vary from country to country and are added to each order. In addition depending on your international country, you may be charged for customs and import charges as your order passes through customs. Any charges on a parcel must be paid by you (or the third party that acquires, physical possession of the items you purchased).
We reserve the right to change prices from day to day without prior consent, including errors in prices, descriptions, details and updating information.
We are under no obligation to supply a product to you at the incorrect price, even if you have received an order confirmation from us. We hereby reserve the right to cancel all orders or parts of your order if the product is either not available or not available at the price of the item. If the above affects your order, we will notify you immediately. You will be sent a message via e-mail. In the event that you do not hear from us, the order will be considered canceled and we will refund you in full.
When using vouchers, you will be charged for the actual amount and any discounts will be deducted at the end of the basket. Reservations are made for price errors and sold-out/discontinued items.
We offer and accept the following payment methodes:
– VISA-Dankort
– Visa
– VISA Electron
– MasterCard
– PayPal
– MobilePay
During the payment process, you can see which payment methods are available for your country. Delivery charges and any other costs that may apply will be charged in addition and are clearly displayed during the checkout process.
4. Shipping & Delivery
Your order will always be dispatched within 2-3 week days. Your shipment will be delivered to the delivery address provided during the order. We only deliver to pickup points, and residential addresses. The expected shipment date for the products is stated in the order confirmation email you have received. In addition to the purchase price of your product, you will be charged for delivery costs, which are clearly indicated where applicable and included in the “Total Price” section at checkout.
FAXURY ApS aims to dispatch orders received before 12:00 PM on the same day. Orders placed after that time will be sent on the next business day. Deliveries are made on all weekdays. Your shipment will be delivered within 2-3 business days of the order in Denmark and 3-7 business days internationally. We offer free delivery to pickup points for orders over 499 DKK. Shipping rates start from 50.00 DKK for orders under 499 DKK. Free shipping is only applicable for deliveries within Denmark. Our delivery services cover nationwide locations within Denmark. We also provide international delivery options to various countries within the Europe.
Delivery Options Overview
For your convenience, we provide a range of delivery options across Denmark and Europe. Prices for delivery are applicable to both Denmark and EU destinations.
Your items are shipped with GLS, and all our packages are insured with a track & trace number. You will receive a tracking number via email and SMS as soon as your package is dispatched. The delivery costs for international shipments depend on GLS’s international shipping rates. For International deliveries, the charges vary from country to country, ranging between 100-300 DKK. Special delivery conditions may apply to certain items. The conditions will be specified prior to purchasing these items. Longer delivery times can be expected during sales and holidays.
NOTE: If there is no space at the pickup point, the package will be moved to the nearest pickup point, and you will be notified accordingly. If you encounter any problems, please contact customer service.
5. Warranty
We provide a 24-month warranty in accordance with the Sale of Goods Act. Our warranty covers material defects, faulty goods, repairs, and price reductions based on the defect’s severity. Depending on the situation, you have the option for item repair, a refund, or a price reduction. It is important to note that the warranty does not extend to errors or damages resulting from improper handling of the product. Consequently, wear and tear on seams, rivets, zippers, as well as discoloration, and damage from liquids like hand sanitizer or water are not covered if the item has endured the expected level of use.
To ensure coverage under the warranty, you must promptly report any defects once discovered. Please be aware that FAXURY ApS will not cover the costs associated with returning the item.
When initiating a warranty claim, it is essential to reach out to us prior to returning the item. In your email, kindly provide the following information to facilitate the claims process:
- A brief description of how the defect occurred.
- The date you first noticed the defect.
- Attach pictures of both the defect and the entire product, capturing both the front and back.
- Include the product name, article number, size, and colour.
- Send an invoice or documentation of your purchase.
- You can send this information via email to Costumerservice@faxury.com or conveniently use the contact form below.
Once we receive your inquiry, we will process your warranty claim promptly and provide you with a response.
For all matters related to returns, warranty claims, and the exercise of the right of withdrawal, please direct them to:
FAXURY ApS
Nørrebrogade 61, st
2200 Copenhagen N
6. Refunds
Once we have processed your return, the amount will be refunded to the original payment method used in connection with the purchase. In the case of a depreciation for which you are liable, the purchase amount will be deducted.
We will refund all payments received from you, except for the delivery cost (excluding any additional costs resulting from your choice of a delivery method other than our standard delivery we offer ). Refunds will not include any potential customs and import charges paid within 14 days from the date we received notice of your decision to exercise the right of withdrawal. Once your return arrives at our warehouse and has been processed by us, we will issue the refund. It may take up to 14 days from the time you return your item. Once we have processed your return, you will receive your refund within 3-5 business days. The refund will be transferred to the same payment method used in the original transaction, minus any shipping costs, unless you have expressly agreed otherwise. We reserve the right to withhold the refund until we have received the returned item, unless you provide us with documentation of having returned it.
Please send the item back to us without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw. As soon as your return reaches our warehouse and is handled by us, we will process the refund. It may take up to 14 days from the time you send your item back. Once your return has been processed, you will receive your refund within 3-5 business days. The refund will be transferred to the same payment method used for the original transaction, minus the shipping costs, unless you have expressly agreed otherwise.
We reserve the right to withhold the refund until we have received the returned item, unless you provide us with documentation of its return.”
7. Right of withdraw
As a consumer, you have the right to withdraw from a contract with us within 14 days without providing any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the items you purchased. Please note that you must bear the return costs yourself.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal written statement.
Please contact us via mail at costumerservice@faxury.com. You may also use the attached withdrawal form. In your message, you must clearly indicate that you wish to exercise your right of withdrawal.
To meet the withdrawal deadline, it is enough for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you want to send the item back to us, you must fill in the return slip and send the item to us.
7.1 Standard cancellation form
If you wish exercise your right of cancellation, please complete this form and return it to us
To:
FAXURY ApS,
Nørrebrogade 61, st, 2200 Copenhagen N, Denmark
E-mail: Costumerservice@faxury.com.
I hereby give notice that I want to exercise my right of cancellation in connection with the purchase agreement for the following goods: