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“Return an international order”

Welcome to Faxury’s International Return Portal: Your complete
guide to returns with us

You can return items purchased from us by using the same delivery method that was used for your package. On this page, you can order a return label for your package. Once you have filled in all the information on the return form, you can download the return label on the receipt page and print it out. The return label will also be sent to the email address you provided.
When we receive your return package, our customer service will process it as quickly as possible. If your return order meets the return conditions, we will arrange for a refund of your purchase. You should never send your package without a return label and return slip, as it significantly prolongs the return process. If you do not collect your package from the pick-up point, a handling fee as a
return fee will be applied.

Here are links for the return of your items in the following countries:


Thank you for using Faxury's return portal. We are here to assist you in processing your return.
Please follow the steps below:

  1. Register your return through our website's return portal.
    Please enter your email address and order number. You will also be asked to indicate the
    reason for the return. Once your return is registered, you will receive a return label to use.

  2. Wrap the items.
    Pack the items as you received them. You can reuse the same packaging for the return.

  3. Fill out the return slip and affix the return label to the outside of the package. Please fill out
    the enclosed return slip and place it inside the package. This will facilitate our prompt
    processing of your order. Print out the return label and attach it to the outside of the package.

  4. Drop off your return package at the nearest pick-up point. Drop off the return package at the
    distributor indicated on your return label.

 

If you have any questions or need assistance, please don't hesitate to contact our customer service.
We are ready to assist you 

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